Elevation Consulting Group

Virtual Research & Scheduler (Work From Home)

Job Title:Virtual Research & Scheduler (Work From Home)

Location:Remote (Work from Home)

Company:Elevation Consulting Group

Key Responsibilities:

Data Entry:

  • Accurately enter and maintain client data, booking details, and travel information into relevant systems and databases
  • Regularly update and verify data to ensure accuracy and completeness
  • Generate and manage reports related to bookings, customer interactions, and travel statistics

Travel Booking:

  • Assist clients in planning and booking travel itineraries, including flights, accommodations, car rentals, and activities
  • Provide expert advice on destinations, travel packages, and travel-related services
  • Manage and update booking information, ensuring accuracy and alignment with client preferences
  • Handle travel-related inquiries and resolve issues promptly to ensure a seamless travel experience

Customer Service:

  • Deliver exceptional customer service via phone, email, and chat, addressing client needs and inquiries with professionalism and empathy
  • Assist clients with changes, cancellations, and modifications to their travel plans
  • Follow up with clients to ensure satisfaction and gather feedback on their travel experiences

Scheduling Duties:

  • Coordinate and schedule travel arrangements, meetings, and appointments for clients and team members
  • Maintain organized schedules and ensure timely execution of travel plans and related tasks
  • Prepare and manage itineraries, confirmations, and travel documents

Qualifications:

  • Proven experience as a travel agent or in a similar customer service role, with a strong understanding of travel industry processes and systems
  • Excellent communication skills, both written and verbal, with a customer-centric approach
  • Proficiency in using travel booking systems, CRM software, and other relevant tools
  • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively
  • Detail-oriented with a high level of accuracy in handling bookings and scheduling
  • Ability to work independently in a remote environment, demonstrating self-motivation and accountability
  • Flexibility to adapt to changing priorities and handle unexpected issues with professionalism

What We Offer:

  • Competitive Salary:Attractive base salary with performance-based incentives
  • Flexible Work Hours:Set your own schedule within a framework that supports work-life balance
  • Remote Work:Enjoy the convenience and flexibility of working from home
  • Professional Development:Opportunities for ongoing training and career growth within the travel industry
  • Travel Discounts:Exclusive discounts and perks on travel bookings for you and your immediate family
  • Health and Wellness:Comprehensive health insurance plans, including dental and vision coverage
  • Retirement Plan:401(k) plan with company match to help you plan for your future
  • Paid Time Off:Generous paid time off, including vacation days and sick leave
  • Employee Assistance Program:Access to resources and support for personal and professional development
  • Tech and Equipment Stipend:Reimbursement for home office setup and internet expenses
  • Team Building:Virtual team events and activities to foster a supportive and collaborative work environment

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  • 职位级别

    初级
  • 职位性质

    全职
  • 职能类别

    学术研究、分析师和信息技术
  • 所属行业

    互联网出版

找人内推,获得Elevation Consulting Group面试的机会可以提高 2 倍

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