Senior Manager, Business Operations

As a Senior Manager within our General Management team, you will be working on a wide range of complex business needs of our rapidly scaling business. You will leverage project and program management, strategic thinking, problem solving, and analytical skills to keep our business on pace and on task. You will monitor key performance indicators for the business, run the business operations forums to review progress against business targets and drive the business toward key decisions, where needed. When progress slows, you’ll work closely with cross-functional partners to diagnose the problem, develop a strategy to address issues, execute that strategy, and measure effectiveness. A strong candidate for this role will be highly organized, able to drive progress across very cross-functional workstreams, analytical, and flexible / interested in working across a broad range of business problems across Included Health’s full P&L.

Our team partners with senior leadership to run critical initiatives that cross-cut our organizations and deliver high impact results. You will work collaboratively with our partners across Product, Go-to-Market, Finance, Analytics, Care and Clinical Operations teams to build & improve products that deliver value for our buyers and provide a transformational healthcare experience for our members. You collaborate and approach your work with humility, empathy, creativity, intellectual horsepower, and an enduring hunger to achieve results. Your passion for transforming healthcare motivates you to work harder and reach farther. You will be part of a small and nimble team that will help to change the way healthcare is experienced by millions of members.

What You'll Do

• Build, monitor and analyze the health of Included Health’s businesses overall through dashboards, ad-hoc analyses, and ongoing ‘run the business’ forums to track performance against business plans
• Drive ongoing operational reviews for Included Health’s key performance indicators, including Revenue, Bookings, Pipeline, and Profitability; partner with cross functional stakeholders to develop plans to address areas of opportunity, as needed
• Partner with product and operations to solve key business problems and drive change
• Partner with finance and go-to-market teams to develop business and growth plans
• Own strategic projects to improve performance against key business indicators, including performance guarantees, engagement, savings generation and ROI demonstration. This includes defining the problem, developing a strategy, reporting to bring the org along on deeper understanding of the problem space, and driving cross-functional alignment
• Collaborate on business planning processes and quarterly Board planning
  
  

Your Qualifications

• Bachelor's degree or equivalent practical experience
• Passion for raising the standard of healthcare
• 7+ years of relevant professional experience with at least 5 of your 7+ years of experience were in management consulting, high growth startups, investment banking, private equity or venture capital
• Outstanding analytical abilities and instincts
• Natural ability to create effective relationships, influence, and collaborate
• Operate comfortably and effectively in ambiguity
• Excellent written and verbal communication, problem-solving and business judgment skills
• Proficient in spreadsheet analysis (Excel, Google Sheets), data visualization (Looker, Tableau) and reporting
  
  

Physical/Cognitive Requirements

• Prompt and regular attendance at assigned work location.
• Ability to remain seated in a stationary position for prolonged periods.
• Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.
• No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.
• Ability to interact with leadership, employees, and members in an appropriate manner.
  
  

The United States new hire base salary target ranges for this full-time position are:

Zone A: 114,330 - 148,640 + equity + benefits

Zone B: 131,480 - 170,936 + equity + benefits

Zone C: 142,913 - 185,800 + equity + benefits

Zone D : 148,6299 - 193,232 + equity + benefits

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.

Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share details of your geographic alignment upon inquiry.

In addition to receiving a competitive pay, the compensation package may include, depending on the role, the following:

Remote-first culture

401(k) savings plan through FidelityComprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents

Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO")

12 weeks of 100% Paid Parental leave

Up to $25,000 Fertility and Family Building Benefit Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)

11 Holidays Paid with one Floating Paid Holiday

Work-From-Home reimbursement to support team collaboration and effective home office work

24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations

Your recruiter will share more about the benefits package for your role during the hiring process.