Five9

CCW Nashville attendees: learn how to transform your CX into a business opportunity engine. Experience the next generation of cloud-based, AI-powered CX that blends human touch and AI for smarter interactions, more valuable insights, and effortless experiences. Make sure to: ?? Book a private demo with a Five9 CX expert and get questions answered about our Intelligent CX platform or your business needs. ?? Request a meeting with Five9 leaders & experts to discuss how to reimagine your CX with AI-powered solutions that drive business outcomes. Register now and save 20% on your pass with code FIVE9_CCW: https://spr.ly/6041qPGPt Customer Contact Week #CCWNashville #CustomerContactWeek #CX #AI #TheNewCX

?? DEADLINE EXTENDED! ?? Five9 customers, you can now submit your entry for the ????????9 ?????? ?????? ???? ???? ???????????? 2024 by ?????????????? ????, ????????. Finalists will be announced at Five9 CX Summit and winners will be announced in January 2025. Do you have a compelling story with measurable business outcomes? Apply now: https://spr.ly/6046qP8cw #Five9CXSummit #TheNewCX #CustomerSuccess

Get ready for Five9 CX Summit 2024! ?? At this year’s event, Five9 is excited to announce speakers that include CX leaders from Alaska Airlines, BT Group, Deloitte, The Ivy Collection, Nasdaq, ServiceNow, as well as First Female NFL Coach Dr. Jen Welter, PGA TOUR Pro Max Homa, and The Daily Beast Chief Content Officer Joanna Coles. Learn fresh perspectives and best practices for revolutionizing the customer experience, while diving into the transformative power of AI. This event is not just about learning — it's about inspiring action and collaboration. Learn more: https://spr.ly/6042qOy5s #Five9CXSummit #TheNewCX #CX #AI

We’re proud to partner with our customer Ruffalo Noel Levitz, a leading provider of enrollment and fundraising solutions for higher education, nonprofits, and foundations, to transform outreach for students and donors. ?? “Together, Five9 and Acqueon are enabling RNL to leverage AI-driven, omnichannel communication in a way that is both timely and impactful...we’re not just enhancing outreach efforts, we’re helping to drive meaningful change in enrollment and fundraising strategies," says Andy Dignan, COO at Five9. Read more: https://spr.ly/6044qK12i #CustomerSuccess #CX #AI

?? ONE MONTH AWAY! ?? The Five9 CX Summit is almost here. Don't miss your chance to discover cutting-edge strategies, gain insights from industry leaders, and uncover the transformative power of AI-driven CX. Register now and get ready for The New CX: https://spr.ly/6048qJA9G #Five9CXSummit #TheNewCX #CX #AI

?? U.S. customers still favor in-person shopping, but e-commerce sales are steadily rising, making up 22% of all U.S. retail sales in 2023—the highest since tracking began in 2000. Our very own CTO and Head of AI, Jonathan Rosenberg, contributed to a recent Forbes Technology Council article and in it he shares how customers expect a range of self-service capabilities to deal with support issues, including chat and voice bots, a strong website, and the ability to connect to a live person to resolve issues if needed. Read the full article: https://spr.ly/6049UABsR #ForbesTechnologyCouncil #CX #AI

"Data for us is really important...to paint the collective picture of what's going on with guests and their experience, then glean insights quickly to drive better guest experiences. Whether it's improving self-service for guests or integrating that data into their experience via AI, we aim to enhance every interaction." Lori Bradshaw, Managing Director of Guest CARE at Alaska Airlines, joined us at CCW Vegas for a panel to discuss how the company utilizes data and AI to enhance guest experience. Learn more about how Five9 helps Alaska Airlines improve their CX ?? https://spr.ly/6047UA6iW Customer Contact Week #CustomerSuccess #CCWVegas #CustomerServiceWeek2024 #AI

?? Last day for early bird pricing! ?? Don’t miss your chance to join us and save on your ticket for the Five9 CX Summit in Barcelona. Be sure to check out the Platform – Elevate Customer Experiences with the Intelligent CX Platform session track. Step into the future of CX with the Five9 Intelligent CX Platform. Learn how to harness AI, data-driven insights, and intelligent automation to deliver hyper-personalized services and turn every customer touchpoint into a seamless, meaningful experience. Register now: https://spr.ly/6047UfYKh #Five9CXSummit #TheNewCX #CX #AI

?? AI is reshaping the future of work for contact center agents. From boosting motivation through gamification to leveraging AI for time management and productivity, the benefits are endless. Join us at CCW Nashville as Cabinetworks Group shares the wins and highlights of their AI journey with Five9. Hear how they’re transforming their contact center and empowering agents in new, exciting ways. Add it to your agenda and save 20% on your pass with code FIVE9_CCW: https://spr.ly/6046ULfGM Darren Alick Customer Contact Week #CCWNashville #CustomerSuccess #AI #CX

According to CXM Today, 81% of customers prefer self-service but only 15% find these resources effective. Moreover, these resources are often hard to use, leading to frustration and a greater reliance on live agents for simple inquiries. ?? Say hello to Five9 AI Knowledge: our latest innovation to help businesses deliver seamless, knowledge-driven customer experience. Explore the future of knowledge management and CX: https://spr.ly/6045ULRLB #TheNewCX #Five9AI #CX #AI